Adding value to your site, service, or product is one of the most over looked and under rated strategies for improving your internet business.

The internet and modern technology makes it possible for anyone to offer that little something extra that nobody else does, and usually at no additional cost.

Why: First, let’s look at why this is a good business practice.

It’s a good thing to do because you will make more money!

What: Now let’s look at what value adding is!

Value adding is giving surprise high quality and useful gifts.
It’s giving something that your competitors aren’t offering.
It’s promising the world and delivering the universe.
It’s taking care of your clients and always providing something that your clients need and want, when and where they want it.

How: Now let’s look at the different ways we can do this.

If you receive a free gift from someone when you don’t expect it, do you remember that person?
Answer; yes usually.
How can we do this?
Look at the example below for an idea!
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Your media pitches can go straight over the plate. With a little forethought, and a few tips, you can throw fewer balls and more media relations strikes.

Brevity is the soul of wit. Shakespeare could have been giving media relations tips when he penned this gem several hundred years ago. If you can’t get to the point in your subject line in 10 words or less, you need to work on your message. Keep the subject line short and to the point, and include the time frame if it is important to the pitch. For instance: “Entrepreneurs Storming NC General Assembly Tuesday”

Surprise! If you have a startling or interesting fact, use it as a hook. I am developing a story idea about local home prices. My initial thought for a subject line is: “Average Lake Norman Home Listing Price Spikes To $413,000.” Recently I used these subject lines to get coverage: “Interest Rates Hit Six Month Low” and “No Credit Score, No Problem”.

Humor Me. Humor is not for everyone. It is best to use it only if you know the reporter has a sense of humor or appreciates quirky items. Maria Stainer, assistant managing editor of the Washington Times, was quoted recently about an email pitch that got her attention and coverage. “Teach Your Dog To Meditate” was the line that hooked her on a story about a new book on animal behavior.
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Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the whole process with a sale. That tactic seems obvious to most people. What often is neglected is the post-sale follow up with customers, particularly when it comes to online businesses. We should look at the time after a sale as an opportunity not only to improve our products but also to establish long-lasting relationships with our customers.

It takes much more effort to win a new customer than to maintain a relationship with an existing customer. But maintaining current customer relationships is just as critical and I’d even dare to say, more important than gaining new customers. What can we do to keep our established customers feel appreciated? You need to follow up with your customers.

Following up may be as simple as writing an email or giving a phone call to a customer a few weeks after a sale. At Screaming Bee, I make it a personal goal to contact every customer that buys our voice-changing software, MorphVOX, within 2-3 weeks after a sale.

Does this take time? It sure does. Is it worth it? Absolutely! Not only does this allow us to get good feedback from customers in order to improve our software, but also it establishes a more solid, long-lasting relationship that goes beyond the point-of-sale.

Most people were surprised that I would be willing spend the time to talk with them and were touched by the personal attention they received. And I was also surprised at how uncommon it was for online businesses to follow up on their customers. Some of the typical comments that I have received as the result of my efforts include:

”I really appreciate the personal touch, vs. the usual automated ‘we have received your email’ garbage, followed by… well, nothing usually…”

”Huh, never had customer support quite like this I appreciate it…”
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With so many optin email lists out there, your really need to come up with a hook to attractive subscribers. It needs to have something special or different. It could be something you offer inside every newsletter issue, like interviews with experts. Or the hook could be a unique incentive that website vistors can take advantage of immediately when they sign up.

Here are 3 ideas you can use for your own sites, or use as inspiration to get you thinking a little outside of the box:

– Build an Optin Email List by Creating a Private Members Only Site or Section –

Create a private web site and have people sign up to get free, immediate access. For example, you could say, “Subscribe to our free e-zine and get free access to our private membership web site!” You can choose to have them receive a username and password every time they want to login, or you can just provide a link to the site in your welcome email.

Your private members only site can be as big or as small as you want. Some of the things you can include inside are: reports, software, articles, ebooks, etc. Inside the site, you can advertise your affiliate programs, as well. And you can follow-up to let them know about updates, new products they might be interested in, the latest news in your industry, etc.

– Build an Optin Email List By Giving Subscribers a Free, Tangible Gift –

Instead of offering a free ebook (or a whole package of them) like most everybody else, promise to give your visitors something they can hold in their hands if they give you their contact information.

For example, you could say “Subscribe today and get our new report mailed to you via First Class.” You could print out your report on standard 8 x 11 sheets of paper, fold it up, put it inside an envelope, and mail it off.
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